i received my ready-to-ship rose gold planner just a few days after launch day. i was so excited to open the box, but also nervous because i had been reading responses on some Facebook groups about problems. i said a little prayer before i pulled back the tissue paper, but my heart sank. i immediately saw some issues. my coil was unfinished, making the planner incapable to lay flat. the coil was already scratched and flaking. and the cover’s lamination was a little messed up at the top and bottom. then, i realized there were even pages that were upside down. these were the exact issues that the girls were talking about in the fb groups.
although i was upset (it’s a lot of money!), i calmly emailed them immediately, explained the situation, and attached some pictures. i KNEW they would fix it because i am persistent as hell. my mama taught me right. :)
before this situation i had heard that the EC company had a reputation for taking care of problems as quickly as possible. and i believed in the product. still do. even thumbing through my botched planner, i recognized a lot of great things about it!
well, my customer service experience didn’t go as expected, but i finally got the response that i wanted (more about that next week!). i revisited what i wrote last year about my EC life planner before this one and here’s my review! it’s long but thorough so bear with me until the end. :)
customization – you can pick your cover and colors. they are also removable so you could order another cover (for around $10-15 plus shipping) and put it on your planner. you can also order customized photo stickers and labels.
NEW heavy spiral coil – it’s super duty and will not bend. it’s now even bigger to accommodate the natural growth and coil clips. however, the metallics will chip over time so keep that in mind.
laminated cover – it’s sturdy and thick. it’s not going anywhere. if there are any issues with it, the EC company will replace it or give you credits.
size – it measures about 9 1/4″ (high) x 8 1/4″ (wide), which is perfect. not too big, not too small.
NEW ruler and elastic band – the clear ruler doubles as a page marker. it’s also the perfect tool to cut washi tape. the design is now even more subtle to see though it better. the elastic band is extra, but i love it. it keeps everything together when i’m on the go. they also come in different colors.
laminated tabs – they are durable and are not going anywhere.
2 page monthly view – it’s enough room to see everything clearly.
NEW notes page and quote – now there is a notes page and divider before each monthly calendar. the quote has moved from the monthly view to the divider.
NEW 2 page weekly view – it’s organized so well this year. EC really listened to their customers and removed some unnecessary things. it’s much more simple now. the changes have eliminated the need for some stickers and washi to cover up things. it looks so much better.
NEW the labels on the weekly pages are blank – the days used to be divided into 3 sections: “morning”, “day”, and “night”. it was a pretty easy fix to cover them with some skinny washi, but i’m so glad that they are blank now. it will look even better without the skinny washi.
NEW notes section – who doesn’t need a few notes pages? there are some lined and some blank pages along with some new graph paper.
NEW pocket and zipper pouch – every planner should have these two things. the pocket is now reinforced to deal with wear and tear better. and the pouch has some cute decorations on it now.
ready to ship planner – they were put together too quickly. mistakes were made. i know i’m not the only one. i will not be getting another ready to ship planner at launch time. plus, you have to pay for shipping on your “free” personalized cover. you’re actually paying more in the long run and waiting longer for what you want.
the cost of the planner – it is $50 plus shipping costs for just the basic planner. i splurged this year for the beautiful 18-month rose gold limited edition because i just couldn’t help myself. it was $80!! but after getting a look at it, i don’t know that i would do that again. the coil will chip over time and that’s pretty much the only difference besides the gorgeous (but generic) cover. i’m not sure if it’s worth it. – again, i understand why the planner is expensive. and it’s totally worth the money to me. this is a high quality product that i’ll be using every day as a planning tool and an artistic outlet. so i want it to be good. i’ve been calling it an “investment” because then it’s okay, right? :)
shipping costs – the shipping rates are outrageous after being spoiled by amazon for years. the base rate (for anything) is $7.95 for s l o w USPS shipping. it goes up from there. i wish EC could get the cost of shipping down to something cheaper. also, the rates are the same no matter what you order. so your order could be worth $5 and you still have to pay the high shipping rates.
the blank sticker colors – i wished they lined up with the months. like for january, i would prefer orange stickers. some of the colors do match, but only about half. i know you can buy extra blank stickers in all kinds of colors, but i just wish the two blank sheets included with the planner matched exactly. (that’s my OCD talking…)
check the erin condren site out HERE if you’re interested and want $10 off your first order. (the $10 off code will be sent in an email after you’ve registered that might go to your spam folder so check there if you don’t get it right away.)