decorative planning

advice for ordering with Erin Condren | 2019 UPDATE

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this past week, the new erin condren planners went on sale!!  yea! it’s exciting!  i pre-ordered a little early being an EC insider.  i feel all the excitement…and nervousness!  i have some advice for having a good ordering experience, but let me tell you about some previous orders…

click HERE for a recap of my ordering experience four years ago.  basically, i had quite a time.  lots of hoops.  i loved my planner guts (the insides) but the rose gold coil was an ongoing issue.  the ends were sharp and it chipped like crazy.  looking back, it was a mistake to try out the rose gold coil the first year they offered it, especially since they jacked up the price so much.

but then three years ago, they made some changes.  they then had four coil options, including the new black one.  now, based on three years ago, i was wary of trying it.  but i went for it when the people who got it early said how awesome and pretty it was.  it ended up being a good decision.  {click HERE for my review of my 2016-17 planner.}  i loved the look of it, and it was more sturdy than the metallics.

two years and last year, i had very good ordering experiences.  {click HERE for my review of my 2017-18 planner and HERE for my 2018-19 review.}  these years, preordering was available.  it worked out very well.  i just set an alarm for a few minutes before my regular alarm was supposed to go off and ordered early in the morning.  i had zero issues with the website, and my order came quickly and was perfect.

luckily, i have only had that one bad order.  the other nineteen have been perfect.  but often the unsatisfied voices are the loudest.  just know that a bad order is not normal.  it seems like EC has worked out a lot of their quality control issues.  after you check out my advice below, click HERE if you’re interested in ordering and want $10 off your first order. (the $10 off code will be sent in an email after you’ve registered that might go to your spam folder so check there if you don’t get it right away.)

so here’s some advice if you find yourself ordering from EC:

  • join the EC insider program. you get special news and deals throughout the year. it starts over every year, but it’s still worth it.
  • use a referral code for your first order.  it will get you $10 off and every bit helps.  click HERE if you need one.  it will send you an email with directions.
  • make as few orders as possible because you must pay for shipping each time and it ain’t cheap.
  • double check your order before you submit – any mistakes are your own since most things are personalized and there are no refunds if the mistake is yours.
  • think twice about the metallic coils on the planners and maybe go straight for the platinum or black coiled life planner.  it will look better and you’ll have less problems with it. but, if you think you’ll be easy on it, try out the metallic ones.
  • be prepared for a wait.  it could be anywhere from 2 days to 2 weeks for your order to ship.  this also depends on the time of the year.  the longest wait times will be at launch time (may) and before the start of the new year (december).  this has gotten much better in the past few years. if you live in texas, you will get your order much quicker due to the austin warehouse.
  • watch the youtube reviews, but take them with a grain of salt.  some people are so incredibly picky and just looking for something to hate.  (the ends of the coils will always be a little different because they are cut and bent by hand.  as long as they’re tucked into the coil correctly and not able to cut you or the paper, they’re fine.  also, the metallic coils will most likely chip over time so be prepared for that.  the silver is not plated and the black is coated with something different so you don’t have to worry about it with those.  just something to keep in mind.)
  • when you receive your order, look over everything – check every single page for mistakes, examine your coil, etc.
  • if there is a problem, submit an error report (located on your order page) instead of an email to customer service.  this will go to the place that actually does the orders.
  • send pictures with detailed explanations for each one in your emails to the customer service rep.
  • if you don’t get the response you think you deserve, end it and start a new conversation.  you will get a different person and be able to start over with hopefully different results.
  • now this one may be difficult when you’re upset – while emailing with the customer service rep (sorry, no phone number…), be as cordial as possible while you explain the situation fully.  as they say, you get more bees with honey than with vinegar.
  • don’t give up.  these products cost a lot of money and you’re entitled to your order in perfect condition.
  • talk to other people on facebook and instagram to see what is working for other customers.  use their ideas.  also, when other people were getting a different and better response than me, i started screenshoting their CS explanations and attaching that to my emails.  it helped.
  • be patient.  no matter if your product comes in perfect condition or if it needs some help, the EC customer service will make it right…or you will make them make it right.

check the erin condren site out HERE if you’re interested and want $10 off your first order. (the $10 off code will be sent in an email after you’ve registered that might go to your spam folder so check there if you don’t get it right away.)

if you’ve already ordered with EC before, you can use THIS LINK to go straight to the store.  {full disclosure: it is an affiliate link.}

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